What is Order Fulfillment, and Stages in an On-Demand Delivery App?
In recent days, customers expect a smooth online shopping experience, every ecommerce business from different industries tries to provide an easy ordering process to get customer satisfaction. Business success will begin when the customer purchases their product. As e-commerce has grown and become popular, the order fulfillment process has become more challenging in attracting customers. In this blog, we will tell you what order fulfillment is and its stages.
What is Order Fulfillment?
The order fulfillment process is the process of getting a product from the seller, and processing and delivering it to the customer. It’s an important part of any business, particularly for on-demand delivery apps, where speed and accuracy are important. A good order fulfillment process ensures that customers get what and when they need it, without any trouble or delay.
Stages Of Order Fulfillment Process
Order fulfillment plays an important role in smooth customer experience and business success. Here are the six main stages of the order fulfillment process:
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Receiving Orders From The Customer
Receiving orders from customers online is similar to how they buy products in a physical store. When a customer visits a store, they find the products they need, collect them in a cart, and pay the cash at the counter. In the same way, an online store receives orders, but everything happens on a digital platform. The order fulfillment process starts when the online store receives the customer’s order.
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Processing Order Request From The Customer
Generally, an online store has an admin team, or sometimes the store owner, who is responsible for accepting and processing orders. When a customer places an order, the person in charge reviews the order details, accepts it, and responds to the customer in the order they received the requests, following a first-in, first-out (FIFO) approach, before moving on to the next step.
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Allocating the task
After processing the order request, the admin team assigns the task to the person who is responsible for picking up products from a store or warehouse. Each order from the customer is assigned to a particular person who is available near the customer’s location as well as the store or warehouse.
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Picking The Order
The person assigned to a task visits the store or warehouse and picks out the products that are listed in the orders by a customer. They mark the available products as found and unavailable products as unavailable. They finish the picking process once all the products on the order list have been checked.
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Confirming The Customer Orderd Products
Confirming the ordered products is the crucial stage in the order fulfillment process. Once the responsible person tagged the products in the list, they double-check everything more than once to confirm all the products were correct. This stage is mainly to ensure they have not missed any products from the order list and at last they arrange them for delivery.
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Delivering Ordered Products To The Customers
The most important and final stage of the order fulfillment process is delivering ordered products to the customers. Do you know why this stage is very important? Because nowadays customers expect products to be delivered without any delay also they want products without any defects. The delivery person has a responsibility to deliver the product at the right time to the right person.
Conclusion
As an on-demand delivery app development company, we are dedicated to building efficient and reliable solutions that simplify the order fulfillment process, ensuring a smooth experience for your customers and helping your business thrive in the competitive market. If you’re looking for the best service provider, contact us at info@oddappsclone.com.